Ravi Refund & Cancellation Policy

Last Updated: December 2024

1. Service Categories

Ravi provides various IT services with different refund policies:

Custom Development Projects

• Web development and applications
• Mobile application development
• Custom software solutions
• System integration projects

Ongoing Services

• Maintenance and support
• Cloud hosting and management
• Monthly retainer services
• Consulting and advisory

One-time Services

• Security audits
• Performance optimization
• Data migration
• Training sessions

2. Refund Policy for Custom Development Projects

Project Phases and Refunds

3. Refund Policy for Ongoing Services

Monthly Retainers

• Cancellation Notice: 30 days written notice required
• Unused Hours: No refund for unused hours in current month
• Advance Payments: Prorated refund for future months
• Final Invoice: Payment due for services rendered

Cloud Hosting and Management

• Monthly Plans: Cancel anytime, no refund for current month
• Annual Plans: Prorated refund for unused months (minus 15% processing fee)
• Setup Fees: Non-refundable after service activation
• Data Backup: Client responsible for data backup before cancellation

4. Refund Policy for One-time Services

Before Service Delivery

• 24 hours before: Full refund minus 10% processing fee
• Less than 24 hours: 50% refund
• No-show: No refund

After Service Delivery

• Service Completed: No refund
• Service Issues: Remedial work or partial refund
• Client Dissatisfaction: Case-by-case review

5. Cancellation Procedures

How to Cancel

To cancel services with Ravi:

• Send written notice to contact@theravi.shop
• Include project/service details and reason for cancellation
• Provide 30 days notice for ongoing services
• Confirm cancellation via phone: +91 9588585990

Cancellation Processing

• Acknowledgment: Within 2 business days
• Work Stoppage: Immediate or as per notice period
• Final Invoice: Within 7 business days
• Asset Transfer: Completed work delivered within 14 days

6. Refund Processing

Refund Timeline

• Review Process: 5-7 business days
• Approval: 2-3 business days
• Processing: 7-15 business days
• Bank Transfer: 2-5 additional business days

Refund Methods

• Bank transfer to original payment account
• Credit to client account for future services
• Check payment (for specific cases)
• Digital wallet (UPI/PayTM) if originally paid via same method

7. Non-Refundable Items

The following are non-refundable:

• Third-party Licenses: Software licenses, domain names, SSL certificates
• Completed Work: Delivered and accepted work
• Setup Fees: Initial setup and configuration fees
• Consultation Hours: Time spent in meetings and consultations
• Rush Fees: Expedited delivery charges
• Travel Expenses: On-site visit expenses

8. Dispute Resolution

Internal Resolution

Ravi encourages resolving disputes through:

• Direct communication with project manager
• Escalation to senior management
• Formal complaint process
• Mediation services

External Resolution

If internal resolution fails:

• Consumer court proceedings
• Industry arbitration
• Legal proceedings as last resort

9. Special Circumstances

Force Majeure

In case of unforeseen circumstances:

• Natural disasters, pandemics, government actions
• Services may be suspended without penalty
• Refunds processed for undelivered work
• Resume services when circumstances allow

Client Default

If client defaults on payments:

• Services suspended after 15 days
• Project terminated after 30 days
• No refund for completed work
• Legal action for outstanding amounts

10. Policy Updates

Ravi reserves the right to update this policy:

• Changes effective for new contracts
• Existing contracts governed by original terms
• Notification of major changes via email
• Updated policy posted on website